Motivation is the power of influencing someone to do a certain kind of work through inspiring and assertive actions. It is a continuous process that has to keep going on along with work and in order to get the best out of the workers. Workplace motivation is the core of healthy employee-employer relationship and the essence of leadership.
For a construction company, motivation should be to the extent of influencing the workers to dig with the shovels rather than leaning on them. For a sales related firm, motivation is related to making workers to place sales calls rather than staring at the phone. For a retail based company, motivation should be such, that the workers greet and attend the customer with smile and establish a healthy relation. In the restaurant industry, the extent of motivation should be such that the server is influenced to create such a customer experience that the dining experience becomes enjoyable leaving them with refreshed satisfaction.
The point here is, as business managers and motivational leaders are challenged constantly with how to get workers to move from thought process to action process, business environments are becoming stressful by the day. This is to be done not because people are dumb, stupid or lazy but due to the fact that is, what managers and leaders are paid to do -to do what is morally ethical and essential to get ordinary people to do some extra-ordinary things on consistent and regular basis for both fun and profit.
How can this be done with ease?
By making every employee’s experience counted as important, crucial, respected, impactful and last but not the least- profitable, as your customers’ best experience.
Businesses around the world spend a hefty amount of money trying to get people in the door to first buy and then providing them with the best customer service possible. For example on how to do this, visit an Apple store or fly with Qatar airways or Ralph Lauren to shop for shoes or you can visit your favorite and most frequent restaurant and then observe what goes on there that draws you back over there, time and again. It is most likely that those businesses are putting hell lot of time and efforts into developing their own employees.
Look out for what your employees’ core personal values are like.
Teach the employees on what your business core values are and what kind of behavior makes them come to life. Then explore how, the working in this business area will help them to achieve their own core personal values. The human principle of “enlightened self-interest,” drives people’s inner motivation to look for the genius within them. Make this the basis of your hiring criteria, development and firing.
Do the above two things, Day-in-and-Day-out
By doing the above two motivational therapies, you will be on the road to achieving a financially sustainable business, fueled up by an engaged and committed group of workers who will infuse the spirit of satisfaction and contentment into your customers.
For workplace motivation the leader performing the motivational work has to become an inspiration himself. But workers get inspired only by those leaders, who in their eyes are kind enough to hear their grievances and be their example to work alike. An inspiring leader with motivational skills can be the mantra for success in the business organization’s wellbeing.
There is a lot to be understood by managers and skill trainers all around the world. People will be motivated because of different factors. There are only a few fundamentals that always remain the same. Take the example of a cup of coffee. For you, a darker, thicker and stronger brew might be more suitable while your employee might want something lighter with lots of foam and whipped cream. However, we cannot deny the fact that both wish to drink coffee. The idea here is to understand what these basics are and how they can be customized for every individual so that he may get his motivation back.
HOW? Here’s a brief template for generating the ideas from your employees that will sell the very change to your team. There are the 5 needs in the words for each question.
Answer these 2 sets of questions:
How will the change help you increase or improve your team’s
• safety, health, preparedness, organization?
• Fun, entertainment, enjoyment, engagement?
• Success, respect, empowerment, importance, control and power?
• Freedom from…, from to…., independence, self-expression?
• Relationships, self-respect, connection to others?
How will the change be reduced or be removed:
• Surprises, danger, loss, lack of predictability, unplanned or unexpected events?
• Frustration, boredom, lack of variety in tasks being performed, disengagement?
• Inaccuracy, loss of control on self and the work, frequent cases of mismanagement, errors in judgment or otherwise?
• Lack of counsel, stifled, feeling like you are being controlled, dragged around or coerced?
• Exclusion from the group or dysfunction of the team, separation, loneliness?
Ideally, you will be able to identify with at least one answer in each of these pointers. Some of you might even identify with more than one or all of them. Is it something negative? Of course it is. It shows lack of motivation. We are all working for money, right? But it is not money that gives us the drive to work hard and give our best. It is the motivation that we feel at every point in our life, especially in our workplaces, that makes us take action, be competitive and get ahead in the race.
The only answer is change- be it motivation therapy, a break for your work, a vacation to a place where you don’t contact people or anything else that you might like. Yes, change can be scary, but it will always be providing you something good to hold on to. You can change the way you work, change your work hours, change your style, change your tasks. Just keep on changing one variable at a time and you shall find that long lost motivation coming back to you. Most importantly, love your work and spread this love around.